ShareWay IP Gateway User's Guide

Troubleshooting

 


I want to set the target server to a particular server, but that server doesn't show up in ShareWay IP's list.


The status window does not display a section for selecting a server on AppleTalk.


An error message indicates that ShareWay IP cannot run after the Start button is hit.


On a client Macintosh, when I select AppleShare in the Chooser, there is no "Server IP Address..." button.


On a client machine, I enter the IP address of ShareWay IP, but I get an error.


I can't log on to a Gateway-targeted server using a custom authentication mechanism. It works if I use AppleTalk, but not if I use TCP/IP through ShareWay IP.


After ShareWay IP is started, the status window shows "IP Address: <not available>".


When I try to connect to a server through the Gateway, I get the message, "This file server will not allow any additional users to log on. Try again later."


When I try to start ShareWay IP I get an error message that port 548 is already in use.


ShareWay IP displays an incorrect host name, or just an IP address, in the AFP URL field.


When I enter my serial number to convert my eval copy to a full working copy, ShareWay says it's a duplicate serial number.


When I enter my serial number to convert my eval copy to a full working copy, ShareWay says the serial number is invalid.


I moved my full working copy of ShareWay IP to another machine (OR: I reinstalled my System software), and it's now behaving like an eval copy again.

  • You must reenter the serial number that was given to you when you purchased ShareWay IP. If you can't find your serial number, contact Open Door Networks.

  • The AFP server targeted by ShareWay IP is not visible in AFP Engage's "Browse AFP Servers" window.


    I am not sure if the background version of ShareWay IP is running on a particular machine.


    I get an error saying that logging could not be enabled.


    A user logs on to a ShareWay-targeted server, but does nothing and logs off some time later. The total bytes transfered for that user, as shown in the log file, seem much too high.


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